Legal
Privacy Policy
How we collect, use, and safeguard your personal data when you use the AltoaX platform. Last updated: November 2025.
On this page
1. Introduction
ALTOA NEXUS LIMITED ("we," "us," "our," or "AltoaX") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Platform. Please read this carefully. If you do not agree with our policies, please do not use our Platform.
2. Information We Collect
We collect information you voluntarily provide, such as name, email address, company, job title, telephone number, and billing information during registration and account setup. We also collect information you upload to the Platform, including documents, data files, and reports. Automatically collected information includes IP address, browser type, operating system, device identifiers, access times, pages visited, referring URLs, and usage patterns.
3. Use of Your Information
We use your information to: provide, maintain, and improve the Platform; process transactions and send related information; send administrative and marketing communications (with your consent); analyse usage patterns and improve features; comply with legal obligations; detect, investigate, and prevent fraud and security issues; enforce these Terms and our agreements; and protect our legal rights.
4. Data Processing and Lawful Basis
Under GDPR, we process your personal data based on: contract (to provide Platform services); legitimate interests (to improve services and prevent fraud); compliance with legal obligations; and consent (for marketing communications). For sensitive data, we rely on explicit consent or legal obligations. You may withdraw consent at any time by contacting support@altoax.com.
5. Data Security and Protection
We implement industry-standard technical and organisational security measures to protect your data, including encryption (TLS/SSL), access controls, firewalls, and intrusion detection. Our infrastructure is hosted on secure cloud servers with redundancy. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data for as long as necessary to provide the Platform and fulfil the purposes outlined in this Policy. Customer data is retained during the subscription period and for 30 days after termination (allowing data export). We retain usage logs for 90 days, marketing data until you unsubscribe, and legal/compliance data as required by law (typically 7 years). You may request data deletion subject to legal retention requirements.
7. Third-Party Sharing
We do not sell your personal data to third parties. We may share information with: service providers (cloud hosting, payment processing, analytics) who are contractually bound by confidentiality; legal authorities when required by law; and professional advisors (legal, audit, tax). All third parties are required to maintain data protection standards equal to or exceeding our own.
Analytics consent
You have not chosen yet. You can change this at any time — anonymous usage and performance data is only collected while analytics is on.
9. Your Rights Under GDPR
If you are in the EU/EEA, you have the right to: access your personal data; correct inaccurate data; delete data ("right to be forgotten"); restrict processing; object to processing; data portability; withdraw consent; and lodge complaints with supervisory authorities. To exercise access and portability rights, signed-in members can download a machine-readable copy from Your data in workspace settings. For erasure or any other request, contact support@altoax.com. We will respond within 30 days.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) with service providers. By using the Platform, you consent to such transfers.
11. Sub-processors and Cloud Hosting
We use cloud infrastructure providers to host the Platform and process data. These sub-processors are contractually obligated to maintain data protection standards. A list of current sub-processors is available at support@altoax.com. We notify customers of any material changes to sub-processors.
12. Data Processing Agreement (DPA)
For enterprise customers in the EU/EEA, we provide a Data Processing Agreement (DPA) that governs how we process personal data on your behalf. The DPA includes Standard Contractual Clauses and complies fully with GDPR Article 28. Request a DPA by emailing support@altoax.com.
13. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.
14. Children's Privacy
The Platform is not intended for users under 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has provided information, we will delete such data promptly and comply with applicable laws.
15. Changes to Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on the Platform at least 30 days before taking effect. Your continued use of the Platform indicates acceptance of the revised Policy.
16. Contact and Data Protection Officer
If you have privacy questions or wish to exercise your rights, contact us at support@altoax.com. For GDPR-related inquiries, you may also contact our Data Protection Officer at support@altoax.com. See our company details below for full contact information and registered office address.
Company legal info
ALTOA NEXUS LIMITED
Registration Number: 16579485
Address: 8, Spectrum Building 122 East Road, N1 6FB, London, United Kingdom
Privacy Contact: support@altoax.com
Data Protection Officer: support@altoax.com
Legal: support@altoax.com